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What They Were Really Doing, Part 2

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It's been a month since the boss went away on vacation and i dropped in to see what went on in his absence (see post All in Fun) He's been back for a while now and today he was busy plowing a foot of clean, white snow from the Apple Awards parking lot. Winter cold has descended. But inside the workplace it is warm and busy. One of the warmest commodities is the customer service offered by all working there. Let me give an example.

 

Apple Awards has gone through several transformations to become what it is at present. In a former stage, in a different location and under the business name Precious Moments, it offered services and products to clients which it has phased out and no longer offers or advertises. Long term employee Stacey had helped a particular client with a complicated, recurring order and had gotten to be a valuable resource for the client.

 

What to do when the business decision was made not to solicit time intensive orders of this kind any more? Well, you continue to work with a client who has come to depend on your expertise. Every year since, Stacey has worked to fill this order, not only to supply product, but also conferring with the client and helping to organize the order and making sure it is accurate. I happened on Stacey a few weeks ago as she was wrapping up the order – it was her project and she cheerfully explained why she was doing it. It is just the way Apple Awards treats their customers. And that is one of the reasons it is nice and warm inside Apple Awards, in every way.  

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