Order Cancellation or Changes Policy (Return Policy)If the product is engraved incorrectly by Sport Plaques, differing from what the purchaser supplied in writing, Sport Plaques will replace and correct the item and or engraving at no charge to the customer. If the item is engraved and done so correctly and not defective it cannot be returned for a refund. You must make all claims within 15 days of receiving your item(s). Sport Plaques accepts no responsibility for a third party engravers handling of our items. Due to the odd nature of shape and material of many of our items we recommend having your items engraved by Sport Plaques when possible as we have developed special marking processes that work well with our unique products.
If the product is engraved incorrectly by Sport Plaques, but is exactly as the supplied written information from the purchaser; the purchaser will have to pay for the replacement product and shipping to correct the mistake. The Sport Plaques staff will work with you to correct the problem in the least expensive method. If your mistake can be corrected by simply replacing the engraving plate and you are comfortable with this process we will simply send you a replacement plate. If the engraving or etching is directly on the product, this cannot be fixed and you will be required to purchase a new product and have it re-engraved at your cost.
If the Product is received broken or defective it will be replaced free of charge if you notify us of the problem within 15 days of receiving your item(s). If the damage is a result of the purchasers or a third parties mishandling of the item the purchaser will be responsible for replacement.